Anyone who believes that VIA has discriminated against them on the basis of disability can file a complaint with the ADA to the VIA Customer Service Department. When submitting a complaint, it is important to indicate if it is related to a disability and provide enough evidence to demonstrate the connection between the complaint and the disability. If you have requested a response and provided contact information, you will receive a response with the results of the investigation within 20 business days. Harris County operates its programs and services without any discrimination based on race, color, or national origin in accordance with Title VI of the Civil Rights Act.
In addition, under Title II of the Americans with Disabilities Act (ADA), VIA must make its services and programs accessible to people with disabilities in accordance with the ADA.